Resources for Service User and Carer Involvement
In this collection we have included several resources to help you think about the best way to involve service users and carers in your project, and how to ensure they are well supported along the way.
It is essential that Service Users and Carers are involved in QI, because they are receiving the services that we offer.
Staff can learn from their experience, understand what really matters and what would make a positive difference in the services we provide.
Service users, carers and QI project leads can think about involvement in terms of Big I and Little i, you can learn more about that here.
QI Service User and Carer Involvement at ELFT
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Service User and Carer involvement in QI
In this short animation we show how service users and carers at ELFT can get involved in a range of People Participation activities and express their interest in joining QI project teams.
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QI project team meeting role play 1
ELFT service users and carers act out a QI project team meeting. This The situation is slightly exaggerated to highlight the messages, see if you can work out if role play 1 is the positive experience of service user & carer involvement or role play 2…
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QI project team meeting role play 2
ELFT service users and carers act out a QI project team meeting. This The situation is slightly exaggerated to highlight the message, see if you can work out if role play 2 is the positive experience of service user & carer involvement or role play 1…
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Service User and Carer QI role descriptions
Using a Role Description form ELFT service users and carers can offer their skills, knowledge and experience to quality improvement work happening all over the Trust. It might be on a project team with Big I or Little i involvement, or it could be working at Trust level on some of our priority areas for improvement.
Service Users and Carers can develop a project role for their involvement in improvement work with the lead for that project. The level of involvement, expectations, rewards and commitment can be planned out in advance, and adapted as required to help make the experience as valuable as possible for all concerned.
If you are a Project Lead or about to start a QI project and are looking for regular involvement and feedback from service users and carers, please complete this form and share with your local People Participation Lead who can link you up with a someone.
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Example QI Project Role Description for Service Users and Carers
Using a Role Description form ELFT service users and carers can offer their skills, knowledge and experience to quality improvement work happening all over the Trust. It might be on a project team with Big I or Little i involvement, or it could be working at Trust level on some of our priority areas for improvement.
Please see a completed example of our QI Project Role Description form. It include information on time committments, area to work in, skills and experience, project length, and personal/project aspirations.
If you want complete a role description online click here or access an downloadable template in related resources below.
Visit our Get Involved section to find out more>>
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Bank details form for service user and carer involvement
You can be paid for your valuable contribution to our QI projects.
Find out more about the types of involvement here
Download the BACS form and complete in order to receive payment.
Visit our Get Involved section to find out more>>
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Weekly payment form for service users and carers
Download the payment form and complete it every week in order to receive payment.
Payment forms should be sent to elft.suc-payments@nhs.net for processing
Learn more about the ELFT reward and recognition policy here>>
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