Navigating in the Turbulent Sea of Data: The Quality Measurement Journey
“…The primary question is this: Do you have a plan to guide your quality journey? Or are you adrift in a turbulent sea of data, hoping that your numbers meet the internal and external demands that are constantly testing your navigational skills? Or are you headed in the wrong direction and feeling a little like Joshua Slocum, adrift alone in a turbulent sea? ‘‘Where away and why alone?’’
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