Integrating Quality and Safety in Organisational Culture
In many industries, there is no clear boundary between safety and quality cultures. They share many common traits, including requirements for employee involvement, leadership commitment, and a strong mechanism to support organizational learning. Additionally, quality failures and nonconformances that require rework have been correlated with increased accidents and recordable injury rates in manufacturing organizations. (Love 2016) These injuries are frequently the result of fatigue, workplace pressure, and the pressure from extra work due to quality failures. This Insight Report explores the integration of quality and safety cultures in different industries.