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Resource Type: Document

Human Error: Models and Management
To Err is Human: Building a Safer Health System
The Strategy That Will Fix Health Care
Organising For Quality
Culture and Behaviour in the English National Health Service
Learning to use Patient Stories
Effective Networks for Improvement
Does Improving Quality Save Money?
Could Quality Be Cheaper
A focus on ‘ Always Events’
Increasing Efficiency and Enhancing Value in Health Care
Building a Culture of Candour
Being Open – Saying Sorry When Things Go Wrong
Achieving Excellence – The Quality Delivery Plan for the NHS in Wales
One More Time: How Do you Motivate Employees?
The Science of Improvement
An Organisation with a Memory
The Importance of Concepts in Creativity and Improvement
Quality Improvement: Theory and Practice in Healthcare
Creativity and Improvement

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