Improvement Coaching Programme – Cohort 9
09:00 - 17:00 | 5 October 2023, 6 October 2023, 23 January 2024, 24 January 2024, 19 March 2024, 20 March 2024
The ELFT Improvement Coaching Programme (Cohort 9) starts in October 2023 and runs through to March 2024. Please find the further information a below.
We would like to remind you that if you are interested in applying for the role of a QI coach you should have already attended Pocket QI and the Improvement Leaders Programme so that you have a good foundational knowledge base of QI. Please have a conversation as soon as you can with your line manager regarding the coaching role’s time commitment (around a half-day per week).
We welcome applications from service users and carers so if you are interested in this paid role please have an initial conversation with your local People Participation Lead about what the role entails.
To get a feel for the role and to understand what is expected, link in with existing QI coaches and QI sponsors in your directorate. Attending your local QI forum (if you don’t already do so) is a good way to see what QI projects are underway in the directorate.
Workshop dates for ICP cohort 9
- Workshop Days 1 & 2: 5th & 6th October 2023, 9am–5pm – Mercure Bedford
- Virtual Action Learning Set 1: 6th November 2023, 10am-12pm – virtual
- Virtual Action Learning Set 2: 12th December 2023, 10am-12pm – virtual
- Workshop Days 3 & 4: 23rd January & 24th January 2024, 9am–5pm – Mercure Bedford
- Virtual Action Learning Set 3: 28th February 2024, 10am-12pm – virtual
- Workshop Days 5 & 6: 19th March & 20th March 2024 – NCVO London

Venue details:
Mercure Hotel Bedford
2 St Mary’s St
Bedford
MK42 0AR
NCVO
Regents Wharf
8 All Saints St
London
N1 9RL
Workshop training days:
- Workshop Days 1 & 2 – 5th & 6th October 2023, 9am-5pm, Bedford
- Virtual Action Learning Set 1 – 6th November 2023, 10am-12pm
- Virtual Action Learning Set 2 – 12th December 2023, 10am-12pm
- Workshop Days 3 & 4 – 23rd & 24th January 2024, 9am-5pm, Bedford
- Virtual Action Learning Set 3 – 28th February 2024, 10am-12pm
- Workshop Days 5 & 6 – 19th & 20th March 2024, 9am-5pm, London
Your training will be delivered by:
Amar Shah – Consultant Forensic Psychiatrist & Chief Quality Officer
Auzewell Chitewe – Associate Director For Quality Improvement
Katherine Brittin – Associate Director For Quality Improvement
Francisco Frasquilho – Head of Improvement Capability
Marco Aurelio – Head of Improvement Programmes

What is the course length & structure?
- Total course length is 6 months, including:
- 7 days intensive training workshop
- 3 Virtual Action Learning Sets
- Quarterly learning sessions with all QI coaches Trust-wide
What is covered?
- History of Quality Improvement
- The Science of Improvement and Deming's theory of Profound Knowledge
- Developing your improvement team
- Quality improvement tools
- Data collection and measurement
- Creating and analysing run and control charts
- Consultation skills
How often does this course run and how can I book a place?
- This course run once a year
- Speak to your line manager and local Clinical or Service Director if you're interested in being put forward for this training