QI Project Story: City and Hackney Home Treatment Team

In this video, Florence Agyemang reflects on her team’s journey in the process of reducing the rate of undocumented medication doses in the City & Hackney Home Treatment Team.

Florence Agyemang, a Clinical Lead in the City and Hackney Home Treatment Team, is taking part in Wave 7 of the Improvement Leaders’ Programme, which is about to graduate. She is part of a Quality Improvement project that is aimed at reducing the rate of undocumented medication doses in the service to 5% by the end of April 2018.

An audit carried out in February 2017 showed that 36% of medication doses due to be signed for in the previous week were undocumented on the medication chart and this was what instigated the team to take action.

Since then, they have implemented several PDSA cycles with strategies that helped them reduce the number of undocumented missed doses and waste so far.

Learn more about this project on Life QI – Project Code 100895.

East London NHS Foundation Trust (ELFT) has been using the Life QI platform since June 2015 to manage our Quality Improvement (QI) portfolio. Projects are proposed, approved and worked on through the platform. Learn more about how important this platform is in this blog by our Data Manager Forid Alom.