News & Updates


Forensics Admin – Changes to Working Patterns to Minimise travel and the Spread of Infection

17 June 2021

At the start of the Covid outbreak, Forensics admin needed to make a drastic chnages to their working pattern to minimise travel and the spread of infection. Learn more>>>


Forensics Admin – Changes to Working Patterns to Minimise travel and the Spread of Infection

Quality Compliance and Performance – Improve Experience from Working from Home

17 June 2021

Covid19 struck and the Quality Compliance and Performance team found themselves working remotely with no social time with colleagues, long hours sitting still and far fewer steps on the pedometer! Learn more>>>


Quality Compliance and Performance – Improve Experience from Working from Home

Provocation Tools

9 June 2021

Please find slides shared on Provocation Tools at our Improvement Leaders’ Programme. You can also try this exercise on using Random Words as Provocation here >>


Provocation Tools

The Deep Dive

9 June 2021

ABC Nightline video looking at the IDEO Shopping Cart



Turn a Good Idea Into a Great One With the ‘Six Thinking Hats’

9 June 2021

The Six Thinking Hats can transform your idea from something mediocre to something good, and from something good to something that could change your life.



Accelerating Population Health Improvement

8 June 2021

In this paper published by the BMJ, Pedro Delgado and colleagues describe how applying improvement methods to working with populations could help close equity gaps. As the covid-19 pandemic shines a bright light on longstanding health equity gaps, one concerted action around social determinants of health to close these gaps continues to increase. Improvement methods… Read More


Accelerating Population Health Improvement

Forensics Admin Project Team – Implementation

18 May 2021

The Forensics Admin Project Team shared their Enjoying Work project. They tested many ideas and found that Star of the month and working remotely 2 days a week were the most important to the team. Their next steps were to think about how to make these 2 ideas business as usual. They also went through… Read More



Enjoying Work May Learning Session

18 May 2021



Day 3 – ILP Wave 10

14 May 2021

Day 3 – Participant’s Guide



Day 2 – ILP Wave 10

14 May 2021

Day 2 Here is the participant guide for ‘Day 2’.  



Day 1 – ILP Wave 10

14 May 2021

Day 1  Participants Guide for Day 1 of the Improvement Leaders’ Programme   We mentioned using the fishbone diagram to help you and your teams to ‘understand the problem’. You can find more about this specific resource here. Click here for access to the Jamboard we collaborated on to create our ‘Fishbone Diagram’


Day 1 – ILP Wave 10

Enjoying Work April Learning Session

16 April 2021



Quality Assurance Team – Joy At Work

19 March 2021

Learn more about this Enjoying work project by the team on improving the joy experienced at work for members of the Quality Assurance team. The team took part in Cohort 3 of the ELFT Enjoying Work learning system that ran from September 2019 to March 2020 Click the image to open the poster. To learn… Read More


Quality Assurance Team – Joy At Work

Enjoying Work March Learning Session

17 March 2021



PDSA Template

9 March 2021

Use this template to help you plan and activate your plan, do, study, act cycles effectively.  


PDSA Template

Enjoying Work February Learning Session

1 March 2021



Tufte’s Design Principles

24 February 2021

In this short video, find out how to improve the visual design of your charts to make them simple but detailed, enabling people to understand them more quickly. All using Tufte’s design principles.    



Backlog Recovery Plan Template

15 February 2021

    This Backlog Recovery Plan Template can be used to help you identify performance and backlog issues in your service and develop a robust plan to counter issues, by looking at demand and capacity – and calculating the trajectory for recovery based on this. Completing this template will aid you to see the issue… Read More


Backlog Recovery Plan Template

Putting improvement in everyone’s hands: opening up healthcare improvement by simplifying, supporting and refocusing on core purpose

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