Staff wellbeing is increasingly linked to good outcomes for service users in healthcare. Therefore, it is important for organisations to find ways to focus on wellbeing and staff experience at work. Between 2017 and 2022 ELFT used QI methods to support teams to work to improve wellbeing and experience through 5 cohorts of it’s ‘Enjoying Work’ Programme.
Building on the IHI Joy at Work framework, over 500 staff from 74 teams from across the organisation worked to use QI to foster more joyful experiences at work for staff by starting with asking ‘what matters to you’? Through our learning we have developed an organisational approach to supporting teams to do this including understanding leadership behaviours for change, how to engage teams, a theory of change, measurement approach and core set of change ideas that different teams found made a real impact.
You can find out more about our journey over the five cohorts through the stories, resources and results below.
This is only one of many ways ELFT is trying to improve staff experience, which is at the heart of our new strategy. The evidence suggests that there is a correlation between improved staff experience and improved service user experience and outcomes. [1] Like most other things in life, ‘you cannot give what you do not have’. Here’s a short video about how we support teams to do this work:
More than 500 staff in some 70 teams have already been involved in this work. Feel free to look through some of the stories from teams that have been doing this work. As you read through, look out for some of these themes (i) How teams come together to create their own solutions, (ii) How teams learn together and from each other, and (iii) How challenging, impactful, rewarding and fun the journey is. Behind the numbers are stories of teams and individuals who are making real progress towards creating great places to work.
References
[1] Hall LH, Johnson J, Watt I, Tsipa A, O’Connor DB. Healthcare Staff Wellbeing, Burnout, and Patient Safety: A Systematic Review. Harris F, ed. PLoS ONE. 2016;11(7):e0159015. doi:10.1371/journal.pone.0159015.
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