News & Updates

An Intergalactic Multiverse Poem

26 April 2021

By Craig Donohoe, QI Fellow and Service User   In this 7 minute read, find out about what went on at the latest Quality Away Day at ELFT, written in verse by Craig – QI Fellow and service user at ELFT. Alternatively, hear Craig narrate his poem here.



Improving engagement in care in the Luton Liaison & Diversion service

22 April 2021

By the Luton Liaison and Diversion service QI project team Lorraine Adams, Fiona Kennedy (QI Project Leads); Nigel Bates (People participation, L&DS service user); Charlotte Lane (People Participation, Peer Support Worker); Anita Marshall, Matthew Speight, Stuart Williams, Gillian Stanway (Project team members); Sher Kayani (Improvement Advisor) In this 6 minute read, learn about the Liaison… Read More


Luton L&D team

Putting the Person at the Heart of the Process: Improving the New Starter Experience with QI

30 March 2021

By Candace Sinclair, Improvement Advisor, on behalf of the New Starter Working Group   Starting a new job is rated as one of the most stressful life events irrespective of where you are in your career. The feeling of being overwhelmed in the first days of a job is common as new team members learn… Read More


Welcome

Stories from Cohort 4 of Enjoying Work

29 March 2021

If you’re interested in making real improvements and improve the wellbeing and satisfaction of you and your team at work, sign up to an introductory session to Enjoying Work Use the links below to explore these stories: Randomised Coffee Meeting to Tackle Isolation A Cohesive Breakfast Club Improving the Experience of New Starters Using a… Read More


EW stories feature image

Creating Mindful Spaces during the Covid-19 Pandemic

17 March 2021

By Francisco Frasquilho, Senior Improvement Advisor 3 minute read One of the first things that can disappear in a crisis, as we found in the early days of the pandemic, is attention towards one’s own wellbeing. The urgency of rapid problem-solving often means an overwhelming and rapid cycle of activity that deprives us of a stable place to stand, take stock, and re-focus. During the… Read More



Learning from Covid-19: How Bedfordshire Wellbeing Service began a Quality Improvement project about reducing inequalities

17 March 2021

By Catherine Heaney, Improvement Advisor 3-minute read This story explains how Bedfordshire Wellbeing Service, known as BWS, came to develop their project on reducing inequalities, how they identified these and the next steps to tackling them. The Covid-19 pandemic has exacerbated potential inequalities for many, for example older adults with less confidence in digital environments, those who suffer from domestic abuse or perinatal service users for whom physical access to services… Read More



Oakley Court Watching: Saving Time, Money and Reducing Waste

25 February 2021

By Satwinder Kaur, QI coach with lived experience And the Oakley Court project team: Charlotte Bonser – project lead Pauline Rochester, Anisah Khanum & Elizabeth Thompson – Project Team 12 minute read Simple changes can mean real improvement. In this story, learn how the Oakley Court project team used the QI methodology to save time,… Read More


NHS purse

Technology for Teams in a Virtual Landscape

10 February 2021

QI Learning sessions run by the Tech Champions   by Samina Aklas, Trainee Data Analyst It is always stimulating to deploy new technology and tools to enhance the work we do. The Quality department asked for volunteers from within the department to become Tech Champions. They offered a series of group and 1:1 session to… Read More


Technology for Teams in a Virtual Landscape

Tackling Social Isolation in Forensics Community Teams

4 February 2021

by Nicola Ballingall, Improvement Advisor 4 minute watch Forensics community teams ran a Shaping our Future workshop to guide their response to Covid-19. It was attended by staff and service users from the East London Forensic Outreach Service (ELFOS) and the Specialist Community Forensics Team (SCFT) as well as partners who provide accommodation to our… Read More


Tackling Social Isolation in Forensics

A New Approach to Looking at Reducing Covid Infections

4 February 2021

by Francisco Frasquilho, Senior Improvement Advisor and Nicola Ballingall, Improvement Advisor A new approach to looking at reducing Covid infections is being pioneered in City and Hackney, headed by Becks Lingard (Borough Lead Nurse), Lucy Goody (Gardner Ward Manager), and Claire Ritchie (Modern Matron). The team are meeting daily to progress the work, supported by… Read More


A New Approach to Looking at Reducing Covid Infections

Recognising Racism: Using QI to Help Take Action

21 January 2021

By Tony Kasambira, Head of Nursing and Associate Clinical Director of Safety and Security – Forensics Cornelia Kundishora, Modern Matron – Forensics Emma Furlong, Occupational Therapy Assistant – Forensics Nicola Ballingall, Improvement Advisor – Forensics “Racism is different from violence and aggression as it affects and offends all BAME staff on shift.” (East India staff… Read More


Recognising Racism: Using QI to Help Take Action

Lived Experience in Covid Times: service users’ stories of Bedfordshire Wellbeing Service in 2020

21 January 2021

By Anna, Franchesca and Cath Heaney Improvement Advisor 6 minute watch Bedfordshire Wellbeing Service (BWS) are sharing their experiences of Quality Improvement through this series of stories. This 6-minute video is the third in the series. Anna and Franchesca discuss their lived experiences of the service during Covid times through the lenses of being service… Read More



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