News & Updates


Reconnecting with Service User QI Coaches and the Community QI Forum in Luton and Bedfordshire post Covid-19: Voices of our Service User and Carer QI Coaches

15 September 2020

By Satwinder Kaur (QI Coach and Service User), Craig Donohoe (QI Coach, Service User and Carer) and Daisy Maradzika (Improvement Advisor) Why is Quality Improvement and the Community QI Forum important post Covid-19? Satwinder Kaur (QI Coach and Service User) As a QI coach with in-depth knowledge of involvement in projects and as a practising… Read More



Leveraging Microsoft PowerBI to bring our departmental data to life

15 September 2020

By Akkash Purani, Senior Improvement Data Analyst. The QI department have changed their yearly objectives (April-March) to 90-day objectives, allowing them to be more reactive and flexible during the COVID-19 pandemic. This approach is to strengthen data collection and analysis so that the team can understand and analyse their work during the initial stages of… Read More



Learning Disabilities Psychological Therapies making sense together: What changed during COVID-19?

15 September 2020

By Doranne McDonald and Carlos Santos, Improvement Advisors On 14 July, 2020, members of the Learning Disabilities (LD) Psychological Therapies team from Tower Hamlets, Newham, Hackney, and Bedfordshire & Luton, came together to reflect on their experiences during COVID 19, and the changes their service have had to make as a result. The participants included:… Read More



ELFT’s virtual Quality Improvement (QI) Collaborative with London Healthy Partnership (HLP) Continues Efforts To Reduce HIV Infections in London by 2030

2 September 2020

By Marco Aurelio, Improvement Advisor In the latest of our series of updates around ELFT’s support of a QI Collaborative, hear about how some of the organisations involved are getting on with their projects Since the beginning of 2020, twelve organisations have come together five times, as part of a Quality Improvement Collaborative. Two of these sessions were held face-to-face, and three virtually, as a result of COVID-19. The most recent events were held on 1 July and 14 August respectively. The aim of these sessions was to understand how the QI projects were progressing; to share learning; and for the organisations… Read More



SHAPING OUR FUTURE: Bedfordshire Inpatient Mental Health achievements under the pressure during Covid-19

25 August 2020

By Sher Kayani, Improvement Advisor The onset of the pandemic and lockdown has undoubtedly had a tremendous impact on the inpatient mental health services. The inpatient teams have been responding to the needs of covid-19 by making multiple adaptations and innovations in the way they deliver their care. Some of these changes include reconfiguration of… Read More



City and Hackney: Nurturing the roots of change using projects and daily improvement tools during the pandemic

20 August 2020

By Francisco Frasquilho, Senior Improvement Advisor The pandemic crisis has led to urgent and rapid changes to healthcare. How does Quality Improvement fit in with an ever changing environment, especially during an era of unprecedented stress on an already burdened system? What does QI look like in the time of the pandemic, and how can… Read More


City and Hackney Centre for Mental Health

Newham Community Group Programme Shaping Their Future

20 August 2020

By Doranne McDonald, Improvement Advisor Members of the Community Group Programme team in Newham (a complement of occupational therapists, occupational therapy technicians, psychologists, a sports psychologist, social worker and service users), recently participated in two different workshops, on 24 June, and 8 July, 2020, respectively, to reflect on their experiences, and the changes the service… Read More



Community Health Newham Service Users & Carers Lead the Way

20 August 2020

By Susan Alfred, Improvement Advisor Congratulations to the Community Health Newham (CHN) directorate for delivering two firsts in their directorate on Tuesday 21st July 2020. With a mixed team of enthusiastic service users, carers and staff the directorate saw – Their first service user/carer inspired and led project officially started and Their first project launch… Read More



A Quality Improvement Approach to DNAnudge/COVID-19 Point-of-Care Testing in Mental Health

14 August 2020

By Jamie Stafford, Senior Improvement Advisor In recent months, a team of staff in Tower Hamlets have begun using Quality Improvement to try and improve Point-of-Care COVID-19 testing, in order to reduce the amount of time service users are required to spend in isolation, thereby improving service user and staff experience. In order to structure… Read More



‘Shaping our Future’ Workshop in Newham Psychological Therapies’ Service

14 August 2020

On the 21st of July over 30 service users and staff from Newham Psychological Therapies (PTS) team came together to spend time reflecting on experiences of COVID-19 and to think how this could affect future services going forward. The session was co-designed with the members of the team and facilitated by colleagues from People Participation,… Read More



Newham Older Adults Shaping Their Future

13 August 2020

By Sian Bowl, Newham Performance Lead Recently, members of the Older Adults Community team in Newham, came together to spend some time reflecting on the changes the service has made in response to COVID-19, and to think about the way the service could look in the future, facilitated by colleagues from the QI, Performance, and… Read More



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