News & Updates

Using improvement in all we do

20 May 2022

ELFT staff and service users have been learning quality improvement (QI) methods and applying them to improve what matters most to them for the last 7 years. A significant number of staff and service users are trained in improvement: Over 2000 existing staff have undertaken introduction to QI training More than 200 service users have… Read More



QI coaches’ suggestions on using improvement in all we do

20 May 2022

By Francisco Frasquilho, Head of Improvement Capability For quality to flourish improvement needs to be set free and be open to everyone. Our local QI Coaches, who provide an essential source of support to doing improvement, met in May 2022 for the Quarterly Coaching Catch-up. The main topic of discussion was about how to further… Read More



How I Used QI in my Recovery

20 May 2022

By Lenna Adley, Peer Support Work, ELFT I have recorded a short video with Tim Gill, QI Programme Manager, on how I used QI in my Recovery. I hope people find it helpful, in July I will be sharing a written piece on how we can use QI in every aspect of our lives.  … Read More



Supporting staff to improve waste in everyday work – ELFT’s Learn and Apply Series

20 May 2022

Have you ever looked around your place of work and considered that there are lots of opportunities to improve the value we provide to our service users by removing waste in our system? The concept of waste is defined by the Institute for Healthcare Improvement as “resources expended in money, time and/or personnel, that do… Read More


Supporting staff to improve waste in everyday work – ELFT’s Learn and Apply Series

Developing service strategies using improvement tools in Bedfordshire Wellbeing Service

20 May 2022

Have you ever felt like you don’t know how to organise all your great ideas for improvement into a coherent strategy? Or maybe you got lots of ideas you are working on and don’t know how to keep track of them? Then read on Bedford Wellbeing Service (BWS), who provide talking therapies to those living… Read More



Nurturing Improvement in everyday work in Tower Hamlets Community Health Services

20 May 2022

By Carlos Santos, Improvement Advisor We often associate gossip in the workplace as a negative activity. But did you know gossip at work can be beneficial?1. The idea of positive gossip or sharing something about others when they have done something well, has been seen to have positive effects at work. Tower Hamlets Community Health… Read More



Nurturing an improvement Culture at London Community Health Services (CHS): The Annual Visit from the Institute for Healthcare Improvement

20 May 2022

By Carlos Santos, Improvement Advisor What is a culture of improvement and what are some of the core ingredients needed to help this thrive? These are the questions that the London Community Health Services at ELFT have recently been asking themselves. The directorate was lucky to have some time to think this through with our… Read More



Adult Autism Service (Bedfordshire) – Our Improvement Journey

20 May 2022

By Bedfordshire Adult Autism Service, Pat Moyce (Service User) and Mack Mclean (Carer) Supported by Satwinder Kaur (QI Coach with Lived Experience)   The Adult Autism Service (Bedfordshire), aimed to reduce, in 7 months’ time, the average waiting times for first appointments from 59 weeks to 49 weeks (approximately 10 weeks) by 31 January 2022…. Read More



Quality Improvement in Everyday Work in the Forensic Directorate

18 May 2022

By Sarah McAllister, Improvement Advisor In this 5-minute read, learn about how the Forensic Directorate is using improvement in everyday work. On a sunny day in April the Forensic Directorate coaches and sponsors gathered together at a venue in Clissold Park to hold their inaugural coaches away day. Organised by Dr Sian Llewellyn-Jones, Quality Improvement… Read More



IHI Visit 2022: Bedfordshire Community Health Services (BCHS)

4 May 2022

By Nicola Ballingall, Senior Improvement Advisor This 6 minute read about the Institute for Healthcare Improvement’s (IHI) visit 2022 is best enjoyed whilst listening to the BCHS QI playlist that the group created on the day. With a focus on demand and capacity, we heard about the QI work going on in Occupational Therapy, podiatry,… Read More



Improving the experience of New Starters trust-wide

12 April 2022

Written and contributed to by project team members: Lenna Adley (Project Lead), Katherine Brittin, Tanya Carter, Tina Collins, Alison Naughton, Dave Pearson, Kashif Ghafoor, Bernard Wooster, Martin Greig, Sheila O’Connell, Sonia Kaur, Isabella Larkin, Joseph Duncan & Angharad Ruttley. Staff starting at ELFT have sometimes felt that they aren’t receiving all they need to do… Read More



How PDSA testing helped the Early Years Speech and Language Therapy team decide to implement text message reminders

8 April 2022

By Cath Heaney, Improvement Advisor and Natalie Stowell, project leader and Graduate Management Scheme Trainee. In this 6-minute read, learn about how the Early Years Speech and Language Therapy (SLT) Quality Improvement (QI) project team in the Specialist Children and Young People’s Service (SCYPS) collaborated effectively, and used Plan-Do-Study-Act cycles rigorously, to test their change… Read More



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