News & Updates

Ep 9 Future of Healthcare Improvement | Celebrating 10 years of QI at ELFT

30 May 2024

Explore the future of healthcare improvement with Dr Kedar Mate, CEO and President of the Institute for Healthcare Improvement. Reflect on the evolution in the way we have practised improvement over the past 100 years, from Codman’s ‘Minimum Standard’, through the co-evolution of evidence-based medicine and iterative cycles of change, to an era of collaborative… Read More



Ep 8 The future of improvement science | Celebrating 10 years of QI at ELFT

30 May 2024

Explore how we see Quality Improvement as a science developing in future. Join a discussion hosted by Dr Amar Shah, Chief Quality Officer at East London NHS Foundation Trust (ELFT), and Pedro Delgado, Vice President at the Institute for Healthcare Improvement (IHI), featuring Pierre Barker, Chief Scientific Officer at the IHI, and Peter Margolis, Co-Director… Read More



Ep 7 Improving across a whole system | Celebrating 10 years of QI at ELFT

30 May 2024

Discover how we can take Quality Improvement outside of healthcare, and support partner organisations to adopt an improvement approach. Join a discussion featuring Dr Amar Shah, Chief Quality Officer at ELFT, and Professor Jason Leitch, National Clinical Director in the Scottish Government, as they explore the topic of improving across a whole system. Professor Jason… Read More



Beyond Complaints: PALS Team Sets Out for Innovation

16 May 2024

By Carlos Santos, Improvement Advisor Bringing fresh energy, enthusiasm, and a clear sense of purpose, our Complaints and PALS (The Patient Advice and Liaison Service) Team sets out on an exciting journey towards innovation. Following a key moment in a recent session with Pedro Delgado and Göran Henriks from the Institute for Healthcare Improvement (IHI),… Read More



Equity event poster gallery

8 May 2024

An amazing range of equity project posters were shared at the Pursuing Equity event, showcasing the huge efforts teams are making to tackle inequity through QI. Please click on each poster to expand.  



Teams come together to share work on Equity

7 May 2024

As part of the trusts commitment to pursuing the Quality of life for all we serve, the organisation has been supporting teams to pursue equity using QI as part of a trust wide Pursuing Equity QI programme. Currently in its second phase, the Pursuing Equity programme brings together support from QI, informatics, and people participation… Read More



Reflecting back to move forward – Institutional Memory

7 May 2024

By Miles Tringham, Improvement Advisor The sun was out over Springfield Park in Hackney, as teams came together to celebrate and reflect on 10 years of Quality Improvement. We were grateful to be joined by Pedro Delgado and Goran Henriks of the Institute of Healthcare Improvement (IHI), to lend some perspective and insight on our… Read More



IHI Visit to Primary Care – How to use QI to tackle complex problems in a growing directorate

7 May 2024

By Vernanda Julien, Improvement Advisor On Tuesday 30th April 2024, the Primary Care directorate were delighted to host Derek Feeley (former CEO of the Institute of Health Improvement and former CEO of NHS Scotland) at their annual Institute for Healthcare Improvement (IHI) visit. Primary Care has recently added four new practices to the directorate and… Read More



A Day of Celebration for Forensics Team

7 May 2024

By William Diaz, Improvement Advisor On May 1, 2024, staff, service users (SU) and guests arrived promptly for the 10th Anniversary Celebration in Forensics Directorate with the Institute for Healthcare Improvement (IHI) in Wolfson House, our low-secure mental health unit in Green Lanes, London. It kickstarted with a festive lunch of jollof rice, curry and… Read More



Looking after others, looking after ourselves

7 May 2024

By Chloe Preston, Improvement Advisor Clinical Directors across Bedfordshire and Luton mental health services recently hosted an afternoon session for their staff and service users. They were joined by Derek Feeley, the previous President and Chief Executive of the Institute for Healthcare Improvement (IHI), and Jason Leitch, a Senior Fellow at the IHI and the… Read More



“A journey of a thousand miles begins with a single step.”

7 May 2024

By William Diaz, Improvement Advisor Bedford Community Health Services recently held an online session with 40 staff members and service users to share learning amongst teams. The session was joined by Pedro Delgado, Vice President at the Institute for Healthcare Improvement. Firstly, we celebrated the success of a team who have seen a 24% reduction… Read More



Stories of improvement across CAMHS – Reflections from the IHI visit

7 May 2024

By Matt Oultram Staff from across CAMHS recently came together as part of a workshop to share stories of their improvement work. The group were joined by Pedro Delgado, Vice President of the Institute for Healthcare Improvement (IHI). We started by showcasing a Triple Aim project by the Luton CAMHS team, aimed at identifying,… Read More



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