News & Updates

Improving Access to Newham Learning Disabilities team

6 October 2021

By Susan Alfred, Improvement Advisor and Rachel James, Speech and Language Therapist   “I met with a carer – they had to tell me, just as they have told many health professionals before, all about their journey. They seemed frustrated having to repeat this again and again” Newham Learning Disabilities team  (NHLD) Team member What was the Quality Issue?… Read More



Applying Quality Improvement methods to optimise flow, demand & capacity

1 October 2021

By Auz Chitewe, Associate Director of Quality Improvement Across the organisation, many services are looking at how to manage demand for services, capacity to deliver the service and flow of service provision across the system. Due to increased numbers of referrals and the effects of having to prioritise the acute phase of the pandemic, more… Read More



Using QI To Manage A Huge Increase In Demand

29 September 2021

By Nicola Ballingall, Improvement Advisor In this 10 min read, learn about how one of our Primary Care GP practices in Bedfordshire, Cauldwell Medical Centre, is using quality improvement (QI) to manage the huge increase in demand on their service.​ It’s August 2021 and the world is starting to open up again after the pandemic. 98.2% of UK GPs state that… Read More



A Collaborative Approach to Reducing Waiting Times

20 September 2021

By Candace Sinclair, Improvement Advisor and Dr Laura Checkley, Consultant Psychiatrist, Hackney Integrated Learning Disability Service In this six-minute read, find out how Dr Laura Checkley and the City and Hackney Integrated Learning Disability Service (ILDS) galvanized energy for Quality Improvement during the Covid-19 pandemic and how they used working virtually to their advantage resulting in… Read More



Improving flow in Early Years Speech and Language Therapy

20 September 2021

Using Quality Improvement tools to get to testing change ideas.   By Catherine Heaney, Improvement Advisor 5-minute read The Early Years Speech and Language Therapy Quality Improvement (QI) project began in April 2021. A multidisciplinary team was formed, representing a range a people from across the departmental and organisational boundaries in Specialist Children’s and Young… Read More



Good Vibes at the Velodrome: Reconnecting at the Quality Away Day

6 September 2021

By the Quality Improvement team The quality department had their long-awaited away day on the 2nd September at the Velodrome in the Olympic park in Stratford. It was our first in-person away day since December 2019. Everyone agreed meeting in person, despite the social distancing and mask wearing, was an incredibly positive experience, generating much… Read More



The Personal Journey of a Quality Improvement Coach

26 August 2021

By Natalie Blanchard, Community Paediatric Speech & Language Therapist, QI Coach and QI Champion & Cath Heaney, Improvement Advisor 5 minute watch The video below describes Natalie Blanchard’s personal quality improvement journey. A Speech & Language Therapist, with four years’ experience working at ELFT, she explains how she discovered the value of quality improvement and the training… Read More



The Service User Voice at the Heart of the ‘Crisis Pathway’ QI forum

26 August 2021

By Sher Kayani, Improvement Advisor 4 minute watch Quality Improvement (QI) forums are often seen as the heartbeat of QI in directorates at ELFT. Established locally in many of the directorates at ELFT, the purpose of QI Forums are to provide a space to support and share learning around QI work in the directorate; where… Read More



The Road to Really Making Things Better: Developing an Aim Statement

28 July 2021

By Nicola Ballingall, Improvement Advisor   Dr Liz Dawson, Primary Care Medical Director recently reflected that, “We often set off on the road of wanting to make things better, but without a really clear idea of where we want to go. We can lose our way when we reach a fork in the road.” She… Read More



Primary Care: One Year Into an Improvement Journey

23 July 2021

Story and sketchnotes by Nicola Ballingall, Improvement Advisor In this 3 minute illustrated read, get a better understanding of the shared purpose of Primary Care in 2021; looking at the strengths and aspirations of the team as well as how they want to enable improvement this year. Also learn about the improvement tools they used… Read More



Using Data for Decision Making in the Quality Improvement Department

12 July 2021

By Akkash Purani, Senior Improvement Data Analyst and QI Coach Is it true that we only have one job in our current roles? It’s often been said that we really have two jobs: one, to do the actual job we’ve been hired for and two, to improve how that job is done. This is the… Read More



The Newham Mental Health Triple Aim Journey of Discovery 2018 to 2021: Revisiting population needs and the impact of social isolation one year after the start of the pandemic.

2 July 2021

By Susan Alfred, Improvement Advisor In late 2018, Newham Adult Mental Health (NAMH) directorate was one of the first directorates in ELFT to begin using the Triple Aim approach to focus on improving the outcomes, experience, and value for a select population. The population chosen was: “Service users who have had five or more referrals… Read More



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