News & Updates

Change Does Not Have to be Wholesale

15 October 2020

how the processes behind the data team evolved by Akkash Purani, Senior Improvement Data Analyst Following on from the story of how internal communication with the QI Department was streamlined, the Data sub-team took this further and began working on their own internal system for communication and standard processes. With a new starter joining the… Read More



Leveraging Microsoft PowerBI to bring our departmental data to life

15 September 2020

By Akkash Purani, Senior Improvement Data Analyst. The QI department have changed their yearly objectives (April-March) to 90-day objectives, allowing them to be more reactive and flexible during the COVID-19 pandemic. This approach is to strengthen data collection and analysis so that the team can understand and analyse their work during the initial stages of… Read More



Learning Disabilities Psychological Therapies making sense together: What changed during COVID-19?

15 September 2020

By Doranne McDonald and Carlos Santos, Improvement Advisors On 14 July, 2020, members of the Learning Disabilities (LD) Psychological Therapies team from Tower Hamlets, Newham, Hackney, and Bedfordshire & Luton, came together to reflect on their experiences during COVID 19, and the changes their service have had to make as a result. The participants included:… Read More



ELFT’s virtual Quality Improvement (QI) Collaborative with London Healthy Partnership (HLP) Continues Efforts To Reduce HIV Infections in London by 2030

2 September 2020

By Marco Aurelio, Improvement Advisor In the latest of our series of updates around ELFT’s support of a QI Collaborative, hear about how some of the organisations involved are getting on with their projects Since the beginning of 2020, twelve organisations have come together five times, as part of a Quality Improvement Collaborative. Two of these sessions were held face-to-face, and three virtually, as a result of COVID-19. The most recent events were held on 1 July and 14 August respectively. The aim of these sessions was to understand how the QI projects were progressing; to share learning; and for the organisations… Read More



SHAPING OUR FUTURE: Bedfordshire Inpatient Mental Health achievements under the pressure during Covid-19

25 August 2020

By Sher Kayani, Improvement Advisor The onset of the pandemic and lockdown has undoubtedly had a tremendous impact on the inpatient mental health services. The inpatient teams have been responding to the needs of covid-19 by making multiple adaptations and innovations in the way they deliver their care. Some of these changes include reconfiguration of… Read More



City and Hackney: Nurturing the roots of change using projects and daily improvement tools during the pandemic

20 August 2020

By Francisco Frasquilho, Senior Improvement Advisor The pandemic crisis has led to urgent and rapid changes to healthcare. How does Quality Improvement fit in with an ever changing environment, especially during an era of unprecedented stress on an already burdened system? What does QI look like in the time of the pandemic, and how can… Read More


City and Hackney Centre for Mental Health

Community Health Newham Service Users & Carers Lead the Way

20 August 2020

By Susan Alfred, Improvement Advisor Congratulations to the Community Health Newham (CHN) directorate for delivering two firsts in their directorate on Tuesday 21st July 2020. With a mixed team of enthusiastic service users, carers and staff the directorate saw – Their first service user/carer inspired and led project officially started and Their first project launch… Read More



A Quality Improvement Approach to DNAnudge/COVID-19 Point-of-Care Testing in Mental Health

14 August 2020

By Jamie Stafford, Senior Improvement Advisor In recent months, a team of staff in Tower Hamlets have begun using Quality Improvement to try and improve Point-of-Care COVID-19 testing, in order to reduce the amount of time service users are required to spend in isolation, thereby improving service user and staff experience. In order to structure… Read More



QI Essentials: More than a set of tools…

11 August 2020

There’s no doubt that quality improvement employs a large set of tools – driver diagrams, statistical process control charts, Pareto charts, force field diagrams, cause and effect diagrams, PDSA cycles, affinity diagrams, flow charts… The list could go on and on. Indeed, one of the comforts that quality improvement brings is the chance to build… Read More



Using Improvement Tools

10 July 2020

“Forensics newsflash! With so much change over the past few months, the Forensics directorate have really had to their utilise improvement tools. They have mapped out the causes and effects of racial inequality using a ‘fishbone diagram’. A ‘sketchnote’ has been drawn to communicate a new quality improvement project. A plan to mitigate the impact of Covid19 has been laid out using… Read More



Shaping the Future of ‘Integrated Discharge Hubs’ in Bedfordshire

8 July 2020

By Michael Mcghee, Carlos Santos, Susan Alfred, Carole Green, Gopal Waddon and Amrus Ali The Bedfordshire Community Health Services (BCHS) held a ‘Shaping Our Future’ Workshop on 10th June 2020, gathering fascinating insights about the next steps for their ‘Integrated Discharge Hubs’ in both Luton & Dunstable (L&D) and Bedford hospitals. The workshop was attended… Read More



How I have improved my garden and wellbeing during lockdown

8 June 2020

By Tim Gill, QI Programme Manager In recent years I’ve been trying to make the most of my garden, aiming for a pleasant place to relax and some extra benefits of home grown produce! This photo was taken in June 2018 and it seems I had some potatoes in progress and what looks like young courgette plants in the trough. … Read More



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