News & Updates
10 conversations for 10 years
22 January 2024
To mark 10 years of applying quality improvement at East London NHS Foundation Trust, we have created a collection of “10 conversations for 10 years” – a reflection on the last decade of learning, and a look to the future of the field of healthcare improvement. Join Dr Amar Shah, Chief Quality Officer at ELFT,… Read More
Inpatient Quality and Safety work at ELFT
16 November 2023
Teams from all inpatient sites across the trust are working to improve Inpatient Quality and Safety on the wards. This is an important area to tackle and forms part of the trust’s commitment to improving experience for those we serve. Teams will be using Quality Improvement (QI) to tackle two main areas as part of… Read More
Pursuing Equity
22 April 2022
What is health equity? Equity in healthcare is described as “Absence of unfair, avoidable or remediable differences among groups of people, whether those groups are defined socially, economically, demographically, or geographically or by other dimensions of inequality.” (World Health Organisation) Equity differs from equality, which sees everyone treated the same irrespective of their circumstances. You… Read More
Enjoying Work Cohort 5
12 July 2021
In this collection, you can find learning materials from each learning session.
Enjoying Work Project Stories and Posters
17 June 2021
Here are some useful projects and stories that team from each directorates took part in as part of demonstrating what they have learned from Cohort 4 of the Enjoying Work Learning System.
Improvement Leaders’ Programme – Wave 10
14 May 2021
Welcome to the Online Home Page of ILP resources for Wave 10. Here you can find useful resources which are used throughout each day Please use the menu of the left hand side and the tiles below to navigate through all resources shared during each day of the Improvement Leaders’ Programme panes on the left… Read More
Enjoying Work Cohort 4
28 August 2020
Congratulations to Forensics Admin, Quality Compliance and Performance and Newham CAMHS for successfully completing Enjoying Work. In this collection you can find learning materials, project posters and stories from the teams during their participation between September 20120 and June 2021.
Using PDSA to adapt Pocket QI training for virtual delivery
10 June 2020
In this collection you will find three stories on how we used a PDSA (Plan Do Study Act) approach to test and learn how to adapt our Pocket QI training course, normally delivered face-to-face in groups of up to 40, into a virtual course online. To find more stories on how ELFT are adapting and… Read More
Working Well Handy Guide
21 April 2020
Introduction This Working Well Handy Guide is designed to be used by teams and individuals to help them build staff satisfaction and wellbeing using a Quality Improvement (QI) approach. It is bite-sized and practical – ideal for the COVID-19 landscape. It has been built on East London NHS Foundation Trust’s (ELFT) learning from supporting 48… Read More
Storytelling (Working Well Handy Guide)
20 April 2020
One of the best ways to keep the momentum going in your team as you try different ways of improving wellbeing and satisfaction is to share stories regularly within your team and the rest of the world about how you are getting on. Over the years ELFT has seen how storytelling about Enjoying Work has… Read More
Implementation and Sustaining the Gains (Working Well Handy Guide)
20 April 2020
At this stage you will be taking steps to embed successful change ideas so they become business as usual. This is something you do throughout the life of your improvement effort. The six steps for adopting successful ideas into routine practice. (Dr. Amar Shah, Chief Quality Officer at ELFT) Try This: Follow the steps… Read More
Testing and creating feedback loops (Working Well Handy Guide)
20 April 2020
The majority of time during a QI project is spent testing ideas at a small-scale as quickly as possible. Successful tests can then be run under different contexts and scaled up if appropriate. Plan-Do-Study-Act (PDSA) Cycles PDSA cycles allow you to test your ideas and learn what works or doesn’t work then adjust your… Read More
Developing a Strategy and Change Ideas (Working Well Handy Guide)
20 April 2020
In this step you will will bring together everything you have learnt as a team about how things are and where there is opportunity for improvement. This will inform your strategy about what will have the greatest impact on staff experience and wellbeing. Nominal Group Technique Find out how to use one of the most… Read More
Understanding the Problem (Working Well Handy Guide)
20 April 2020
In this step, the team seeks to drill-down into the opportunity there is to improve their experience and wellbeing, valuing and hearing from as many voices as possible in the team. Here you will find information on Appreciative Inquiry, leadership, measurement and the hierarchy of needs. Appreciative Inquiry Appreciative Inquiry is a tool that can… Read More
Identifying a Quality Issue (Working Well Handy Guide)
20 April 2020
This is about paying attention to the sentiment of the team to identify emerging themes or recurring issues that are negatively affecting staff or the functioning of the team. This is about paying attention to the sentiment of the team to identify emerging themes or recurring issues that are negatively affecting staff or the functioning… Read More
Enjoying Work Project Posters
24 March 2020
Here are some useful projects that team from each directorates took part in as part of demonstrating what they have learned from Cohort 3 of the Enjoying Work Learning System.
Virtual Working
23 March 2020
The ELFT Quality Department (Quality Improvement and Quality Assurance) have have regularly practised virtual working methods and since the outbreak of the COVID-19 we have been testing and learning more about how to work in this way. Please find in this collection some stories, learning and recommendations from our experiences so far, and further guidance… Read More
Enjoying Work Cohort 3 Celebration Event
12 March 2020
Here are some useful resources: Please click on the titles below to reveal more… Celebration Event Summary Slides
Sharing the learning from incomplete QI Projects
5 March 2020
In this collection we share the learning from projects that didn’t quite complete, or achieve their initial aim. As we know with QI, there is much to learn from testing and learning from the experience of what works and doesn’t work. We are grateful to all our teams who are willing to share their experiences of… Read More
Enjoying Work Cohort 3 Learning Set 4
9 December 2019
Here are some useful resources used as part of the Learning Sets in Cohort 4 of the Enjoying Work Learning System.
