News & Updates
Initiative to Increase Engagement with BAME Population
26 March 2019
Colleagues at Luton’s Memory Assessment Service are working to improve the engagement and experience of people from BAME communities. Engagement with the South Asian community, the second largest ethnic group in the area after the white British population, is now possible through the creation and distribution of multilingual leaflets to local GPs and wellbeing groups…. Read More
Congratulations to our Wave 8 ILP graduates!
22 March 2019
Congratulations to our Wave 8 – Improvement Leaders Programme (ILP) trainees who graduated on Tuesday 12th March. Over the last 6 months of the programme they have applied their learning to active quality improvement projects across the trust. At the graduation event, we were delighted to welcome some of our executive team and QI sponsors,… Read More
Improving the quality of services in North Hackney CMHT
21 March 2019
The City and Hackney North team joined the priority formally in July-August 2018, having started to look at sources of dissatisfaction for staff and service users around care provision. As with the first pilot teams, initial change ideas revolved around staff related issues/environment, in particular respecting noise levels and structures that would facilitate or hinder… Read More
Reshaping relationships: the Isle of Dogs Community Mental Health Service story
21 March 2019
In January 2017, the team started to look at service level changes and experience of service users and staff. The reasoning behind it was that people were dissatisfied with the service, staff morale was low, turnover in the team was high, as was the number of complaints. Those issues needed to be addressed as a… Read More
Reshaping services in Newham: the South Community Recovery team
21 March 2019
Here’s an overview of the Reshaping Community Services work being carried out in Newham, in the South Community Recovery team, one of the first pilot teams in this Quality Improvement priority area. As part of their project, the team were aiming to improve the satisfaction with care provided by staff and received by service users…. Read More
Discharge counselling: improving patient support by the Newham Pharmacy team
20 March 2019
Service users were being discharged by the Newham Centre for Mental Health without receiving discharged counselling from the pharmacy team. A project was then launched to tackle this issue, with an aim of increasing discharge counselling rate from 0% to 50%. Find out how the team managed to achieve this aim and what they are… Read More
Reshaping Community Services with service users in East London
19 March 2019
If a mental health community team could have an open hand at improving care delivery, what would their service users focus on? Discover how teams from directorates at East London Foundation Trust worked together with service users to reshape services in this blog by Senior Improvement Advisor Francisco Frasquilho. The Early Days In late 2016,… Read More
QI Essentials: What does a Chief Quality Officer do?
18 March 2019
What is the role of a CQO? There are still very few chief quality officers in the UK, although it’s a common role in the US. In this blog, Dr Amar Shah reflects on the role and responsibilities of a Chief Quality Officer… I figured it was probably about time to tackle this… Read More
Lea Ward Staff Introduce Sleeping Packs for Patients
8 March 2019
Innovative staff at Lea Ward in Tower Hamlets have introduced sleeping packs to help service users get the best rest possible as part of their mental health recovery. Service users at the male inpatient ward are given a pack including an eye mask, ear plugs, bag of lavender to put in the pillow case for… Read More
CAMHS Access and Flow series
8 March 2019
Here you can access seven stories about improving access and flow in our Child and Adolescent Mental Health Services. Click on the icons to view.
Improving access and flow in the Tower Hamlets Neurodevelopmental CAMHS pathway
4 March 2019
In our last story of the Improving access and flow within Child and Adolescent Mental Health Services series, discover how the Neurodevelopmental team (NDT) in Tower Hamlets CAMHS managed to reduce the percentage of missed appointments by 55% while also making changes to the team structure. Here’s the story: CAMHS Access and Flow series… Read More
