News & Updates
The Crisis Line: Reducing Unanswered Calls
20 January 2022
By Lara Odelusi, Improvement Advisor & Melanie King, Tower Hamlets Crisis pathway service manager In this five-minute read, you can find out about how the Tower Hamlets Crisis Line have used quality improvement to reduce the number of unanswered calls to the service. Find out what they did, which change ideas resulted in an improvement… Read More
A Nurse’s ‘Daily Improvement’ Idea to Improve the Experience and Outcomes for Service Users in Tower Hamlets
20 January 2022
By Susan Alfred, Improvement Advisor Anyone can use quality improvement tools in their everyday work. Daily improvement can be applied to simple quality issues and process problems to help make small improvements in more straightforward scenarios. Big, complex issues will still benefit from the structure of a project and a team, and we should continue… Read More
The Eight Wastes – Can You Name Them?
12 January 2022
By Susan Alfred, Improvement Advisor and Sarah Barnett, Financial Viability Programme Manager The Quality Improvement department are running short two-part, 30 minute sessions to help staff apply QI tools called ‘QI tools – Learn and Apply’. Last November, the focus was on the ‘8 Wastes Tool’. There was great interest in this topic, with almost… Read More
The Power of Data in Reducing Pressure Ulcers
12 January 2022
By Carole Taylor, Lead Nurse for Tissue Viability In this 5-minute read, hear from Carole Taylor (Lead Nurse for Tissue Viability) about how a team at ELFT have used Quality Improvement (QI) to reduce pressure ulcers. Learn about what they have done to reduce pressure ulcers by 31% and how looking at data over time… Read More
