Lockdown Beginnings

By Daisy Maradzika, Improvement Advisor Starting a new job always brings about mixed emotions, with a few sleepless hours and possibly a loss of appetite. However, we have all been there and have emerged unscathed, so I knew all would be well. The lock-down had been announced a few weeks before I was due to… Read More

Experiences of starting a job at the NHS from the most southerly tip of Africa

By Doranne McDonald, Improvement Advisor It is commonly agreed amongst mental health professionals that some of life’s biggest stressors include, moving to a different country, moving to a new house, and starting a new job. Contemplating even one of these major life transitions is enough to aggravate one’s stress level significantly. Having been in the process of doing all three of the above since… Read More

Community Health Services Start ‘Shaping Their Future’

By Carlos Santos and Susan Alfred, Improvement Advisors Newham, Tower Hamlets and Bedfordshire Community Health Services (CHS) held their introductory ‘Shaping Our Future’ workshop, co-facilitated by members of the ‘quality improvement’, ‘performance’ and ‘people participation’ teams. The virtual workshop was held on Thursday 14th May via Webex, with high energy and eager participation from all… Read More

COVID-19 : Improving Home Working

Using Microsoft Teams Effectively

By Forid Alom, Head of Improvement Analytics Since Microsoft Teams was made available to the whole NHS through NHS Digital, we have seen a massive upsurge of teams adopting the platform for collaborative working. As we transition into this new era, we face new challenges.   How do we use the platform effectively to manage communications within… Read More

Virtual Carers’ Event

Applause for the Forensic Service  The Forensic directorate are delighted to have started hosting virtual carers’ events using a virtual video conferencing platform. Carers had been anxious to hear how staff were managing the COVID19 outbreak and what impact it had had on the care for their loved ones. There have been two online events… Read More

Introducing the ELFT Working Well Handy Guide

The Working Well Handy Guide has been developed to provide a practical bite-sized resource to help support individuals and teams build satisfaction and wellbeing using a Quality Improvement (QI) approach.    This is an ELFT resource that takes learning we have gained from supporting over 40 Enjoying Work project teams over the past 4 years. This… Read More

ELFT ability assists Quality department to make virtual training accessible to all staff

By Forid Alom, Head of Improvement Analytics Over the past few weeks, ELFT’s Quality department has been supporting the Digital team in providing webinar training and have already run a series of sessions. One of the main challenges for many participants is that it can be difficult to keep up or ask questions during the… Read More

QI Essentials: Shaping our future

The last few weeks has demonstrated how incredibly dedicated and adaptable we can be, as citizens, service users and workers within the healthcare system. In responding to the enormity of the covid-19 challenge, the speed with which services and staff have changed and prepared has been quite breathtaking. Of course, the urgency of the situation… Read More

QI Department ‘ Virtual Pocket QI – Webinar Test’ Cycle 2

  By Shuhayb Mohammad Ramjany – Training & Programme Support Officer/Quality Improvement Coach (Corporate) Following on from the first cycle test in March for the ‘Webinar Pocket QI’ some adaptations were made as described in the first PDSA. The theory was that the QI department would be able to successfully conduct the pocket QI course… Read More