News & Updates
Psychology of Change: How BWS Adapted During the Covid 19 Lockdown
29 April 2020
By Catherine Heaney, Improvement Advisor The psychology of change is a vital ingredient in Quality Improvement activities. Human behaviour makes a difference as to whether people are successful in achieving their improvement aims. The following summary gives an example of the Psychology of Change framework in practice. To quote the IHI framework: “The psychology of change is the science and art of human behaviour as it relates… Read More
ELFT supporting ‘Fast Track Cities’ HIV prevention improvement collaborative
27 April 2020
by Marco Aurelio (Improvement Advisor) and Katherine Brittin (Associate Director of Quality Improvement) In 2016, for the first time in London, all the United Nations 90:90:90 targets (figure 1) were met. London is only one of three cities globally to achieve this. Despite this great progress, 43% of all new HIV diagnoses in England are… Read More
How the Data Team from QI have been supporting ELFT during COVID-19
27 April 2020
By Akkash Purani, Senior Improvement Data Analyst COVID-19 has caused us all to adapt in one way or another, and QI’s Data Team is no different. We’ve been helping to support ELFT during COVID-19. Forid Alom (Head of Improvement Analytics) and I have been, and continue to be, involved in a range of activities to… Read More
On A ‘Zooming’ Q&A session for service users at Bedfordshire Mental Health Services
24 April 2020
By Sher Kayani, Improvement Advisor On Thursday 2nd April, Bedfordshire Mental Health staff met to discuss their plans for engaging with service users during the current Covid-19 crisis. Bedfordshire MH teams were aware of potential disconnection between staff and the service users at a time when the service users would arguably need services even more…. Read More
The Quality Assurance Team’s Experience of Recruiting Virtually
24 April 2020
On Wednesday 1st and Thursday 2nd April the Quality Assurance team followed in the footsteps of the Quality Improvement team in conducting our first set of virtual assessment centre and virtual interviews for 3 new staff members. We took a slightly different approach with Quality Assurance Manager Selina testing Webex and Quality Assurance Manager Ellie testing… Read More
Quality Improvement during COVID 19: Understanding your System – The Clozapine Clinics Story
24 April 2020
By Francisco Frasquilho, Senior Improvement Advisor 2021 Update: The Clozapine Clinics are continuing to maintain regular updates with the team and service users. Their focus continues to be on maintaining good staff support and resourcing. They use a PANDO forum (secure form of team communications) across Luton and Bedfordshire Denzapine Services to continue to… Read More
Developing, rapid cycle testing and scaling an idea within a day for PPE ordering
24 April 2020
By Marco Aurelio, Improvement Advisor 2021 Update: The team went on to update their flowchart as they iterated on the design of their process for ordering and delivering Personal Protective Equipment (PPE). This soon developed into designing a warehouse process that now employs staff with supply chain skills and… Read More
Supporting Infection Prevention and Control webinars
23 April 2020
If you’ve been following our stories recently you will have seen that the QI Department have shared our learning on virtual working and our experience of running virtual learning events. During April we have been able to bring this experience to support colleagues in the Infection Prevention and Control team with a series of daily… Read More
Enabling Visualisation of our COVID-19 Data
23 April 2020
By Forid Alom, Head of Improvement Analytics Is data the new oil? A common analogy we hear, especially within Health Care. Whether this is true or not, there is no doubt data, in particular data visualisation, is crucial to decision making. Combine this improvement methodology and you’ve got yourself a powerful system. Throughout the trust,… Read More
Miles apart but closer than ever!
23 April 2020
By Sarah Breese, Improvement Advisor. The Corporate Secretariat team share how physical distance does not need to stand in the way of great team work and how they have used Quality Improvement tools to help. What was the challenge? The COVID-19 pandemic has meant the Corporate Secretariat team have had to adapt their working practises… Read More
Co-production and Co-creation in Bedfordshire
23 April 2020
By Carlos Santos, Improvement Advisor, Bedfordshire Directorate Bedfordshire Community Health Services (BCHS) are inviting their wider community to be deeply involved in their Quality Improvement work around COVID-19. As a result, the directorate started testing a great pool of change ideas. What matters to Staff It all started when BCHS decided to focus all… Read More
Psst….Positive Gossip
22 April 2020
The Luton and Bedfordshire Senior Psychological Therapies team tested ‘positive gossip’ as part of their Enjoying Work project. The team was feeling very stretched and wanted a creative way to support each other. Two types of communication were included in the definition of ‘positive gossip’: Saying something positive about somebody to someone else, e.g. about… Read More
Adapting my home for virtual working
21 April 2020
Hi I am May Sunday, Senior Programme Officer for the ELFT QI Department. Despite the changes that COVID-19 has brought, it was important for me to continue to support the Quality Improvement Department and staff across the Trust in a productive way now more than ever. The pandemic came as a shock to us all… Read More
Continuing Improvement in Forensics
14 April 2020
By Nicola Ballingall, Improvement Advisor, Forensics Directorate Building on the story we recently shared from Morrison Ward at the John Howard Centre about how they are sharing good practice with each other during the COVID-19 crisis, find out how QI coaches are using improvement tools across the Forensics Directorate. Despite all the changes and challenges… Read More
Morrison Ward’s Daily Improvements during COVID-19
1 April 2020
The wards at the John Howard Centre, in our Forensics Service, are making sure to share good practice with each other during the COVID-19 crisis. For example, they’re all planning ahead in partnership with service users to find out what meaningful activities people would want if they were to be isolated. They’re hearing about skills… Read More
QI data team ‘tests’ virtual assessment centre & interviews
1 April 2020
As with other areas in the trust we must rapidly adapt to the current situation. So, on Wednesday 25th March the QI department conducted our first virtual assessment centre and virtual interviews. Applying improvement methodology enabled learning from this experience, important not only for the department but also the whole trust. Our theory was that we… Read More
