News & Updates

Learning Disabilities Psychological Therapies making sense together: What changed during COVID-19?

15 September 2020

By Doranne McDonald and Carlos Santos, Improvement Advisors On 14 July, 2020, members of the Learning Disabilities (LD) Psychological Therapies team from Tower Hamlets, Newham, Hackney, and Bedfordshire & Luton, came together to reflect on their experiences during COVID 19, and the changes their service have had to make as a result. The participants included:… Read More



SHAPING OUR FUTURE: Bedfordshire Inpatient Mental Health achievements under the pressure during Covid-19

25 August 2020

By Sher Kayani, Improvement Advisor The onset of the pandemic and lockdown has undoubtedly had a tremendous impact on the inpatient mental health services. The inpatient teams have been responding to the needs of covid-19 by making multiple adaptations and innovations in the way they deliver their care. Some of these changes include reconfiguration of… Read More



City and Hackney: Nurturing the roots of change using projects and daily improvement tools during the pandemic

20 August 2020

By Francisco Frasquilho, Senior Improvement Advisor The pandemic crisis has led to urgent and rapid changes to healthcare. How does Quality Improvement fit in with an ever changing environment, especially during an era of unprecedented stress on an already burdened system? What does QI look like in the time of the pandemic, and how can… Read More


City and Hackney Centre for Mental Health

My Experience Of Being Virtually Recruited During Lockdown

7 August 2020

By Samina Aklas,Trainee Data Analyst, Quality Improvement Team It is always an exciting, but nerve-racking experience when starting a new job. Adapting to an unfamiliar environment, and meeting new colleagues is hard. It’s even harder during a global pandemic, where there have been unprecedented changes in many areas. I strongly believe that things happen for a reason. As it was still lockdown, I went through the whole recruitment process at… Read More



Tech Champions – Supporting the Quality Improvement Department with New and Existing Technology

5 August 2020

Figure 1. Tech Champions in the Quality Improvement Department testing new and innovative ways of doing things.In early 2020 not everybody in the Quality Improvement Department was up to speed with the latest software and technology that was available to us. This was exacerbated when the Covid-19 lockdown began, and we needed to find new… Read More



Using Improvement Tools

10 July 2020

“Forensics newsflash! With so much change over the past few months, the Forensics directorate have really had to their utilise improvement tools. They have mapped out the causes and effects of racial inequality using a ‘fishbone diagram’. A ‘sketchnote’ has been drawn to communicate a new quality improvement project. A plan to mitigate the impact of Covid19 has been laid out using… Read More



Shaping the Future of ‘Integrated Discharge Hubs’ in Bedfordshire

8 July 2020

By Michael Mcghee, Carlos Santos, Susan Alfred, Carole Green, Gopal Waddon and Amrus Ali The Bedfordshire Community Health Services (BCHS) held a ‘Shaping Our Future’ Workshop on 10th June 2020, gathering fascinating insights about the next steps for their ‘Integrated Discharge Hubs’ in both Luton & Dunstable (L&D) and Bedford hospitals. The workshop was attended… Read More



Quality Department ‘Virtual Away Day’

29 June 2020

A personal reflection by Katherine Brittin, Associate Director of Quality Improvement. The Quality Department hosted their first ‘proper’ virtual ‘away day’ on 26 June. What I mean by ‘proper’, is that it was designed with intent to utilise the technology we now have available to the best we could and develop content to reflect our… Read More



Exciting changes coming to Life QI

15 June 2020

A major Life QI update is on the way towards the end of June 2020. The update brings with it new features as well as revamps to existing ones. Three things that immediately caught our eye are the changes to the driver diagram, optimised SPC charting functionality and a whole new whiteboard feature. Driver Diagram Driver diagrams are also being revamped. They will be more responsive and… Read More



ELFT provides second virtual training and coaching session for ‘Fast Track Cities’ Quality Improvement Collaborative to reach ‘zero’ HIV infections by 2030

11 June 2020

By Doranne McDonald and Marco Aurelio, Improvement Advisors ELFT, in collaboration with Healthy London Partnership (HLP), is supporting a quality improvement collaborative of 12 projects from voluntary and healthcare organisations across London, seeking to reduce HIV infections to ‘zero’ by 2030. Organisations part of the collaborative include: In April, 2020, the first virtual coaching session… Read More



Streamlining Internal Communication within the QI Department using MS Teams

11 June 2020

As many of us have moved to remote working, we’ve had to grapple with how we stay connected with one another when we can’t just turn around and have a conversation. For some that’s meant more emails, alongside using new tech such as Microsoft teams to have instant chats. However, in the QI Department we’ve… Read More



Newham Perinatal team ‘Shaping their future’

11 June 2020

By Doranne McDonald and Marco Aurelio Improvement Advisors The onset of the Covid-19 pandemic has forced different healthcare teams across ELFT to adapt and change the way they provide care to their services users overnight. The speed with which this challenge has been embraced has been awe-inspiring. However, as the country emerges from the first… Read More



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