News & Updates
The Personal Journey of a Quality Improvement Coach
26 August 2021
By Natalie Blanchard, Community Paediatric Speech & Language Therapist, QI Coach and QI Champion & Cath Heaney, Improvement Advisor 5 minute watch The video below describes Natalie Blanchard’s personal quality improvement journey. A Speech & Language Therapist, with four years’ experience working at ELFT, she explains how she discovered the value of quality improvement and the training… Read More
The Service User Voice at the Heart of the ‘Crisis Pathway’ QI forum
26 August 2021
By Sher Kayani, Improvement Advisor 4 minute watch Quality Improvement (QI) forums are often seen as the heartbeat of QI in directorates at ELFT. Established locally in many of the directorates at ELFT, the purpose of QI Forums are to provide a space to support and share learning around QI work in the directorate; where… Read More
The Road to Really Making Things Better: Developing an Aim Statement
28 July 2021
By Nicola Ballingall, Improvement Advisor Dr Liz Dawson, Primary Care Medical Director recently reflected that, “We often set off on the road of wanting to make things better, but without a really clear idea of where we want to go. We can lose our way when we reach a fork in the road.” She… Read More
Primary Care: One Year Into an Improvement Journey
23 July 2021
Story and sketchnotes by Nicola Ballingall, Improvement Advisor In this 3 minute illustrated read, get a better understanding of the shared purpose of Primary Care in 2021; looking at the strengths and aspirations of the team as well as how they want to enable improvement this year. Also learn about the improvement tools they used… Read More
Using Data for Decision Making in the Quality Improvement Department
12 July 2021
By Akkash Purani, Senior Improvement Data Analyst and QI Coach Is it true that we only have one job in our current roles? It’s often been said that we really have two jobs: one, to do the actual job we’ve been hired for and two, to improve how that job is done. This is the… Read More
The Newham Mental Health Triple Aim Journey of Discovery 2018 to 2021: Revisiting population needs and the impact of social isolation one year after the start of the pandemic.
2 July 2021
By Susan Alfred, Improvement Advisor In late 2018, Newham Adult Mental Health (NAMH) directorate was one of the first directorates in ELFT to begin using the Triple Aim approach to focus on improving the outcomes, experience, and value for a select population. The population chosen was: “Service users who have had five or more referrals… Read More
Working to Improve Health Outcomes & Reduce Inequalities for Homeless People
1 July 2021
By Sher Kayani, Improvement Advisor The Triple Aim project that aims to improve health outcomes and reduce inequalities for homeless people in the borough of Tower Hamlets is gaining momentum. The team made up of psychologists, assistant psychologists, psychiatrists, and service users from ELFT in addition to the staff and residents of two complex needs… Read More
Leighton Buzzard Restarts its Triple Aim Work to Improve the Health of the Older Population
29 June 2021
By Daisy Maradzika, Improvement Advisor In September 2020, East London NHS Foundation Trust (ELFT) staff, service users and carers came together to improve the health of their local population in Leighton Buzzard. Together, they represented Mental Health, Community and Primary Care Services as well as local partners (Local authority, non-profit organisations, elderly care facilities, Central… Read More
Two ELFT Quality Improvement Projects Shortlisted for the HSJ Patient Safety Awards 2021
28 June 2021
The Trust is happy to announce that City & Hackney Mental Health and the Forensics Services have both been shortlisted at the 2021 HSJ (Health Services Journal) Patient Safety Awards, for their quality improvement work. Shortlisted for the Covid-19 Infection Prevention and Control Award, City & Hackney pioneered Covid secure bundles to identify covid risks on wards and help staff feel safer. This work was in response to concerns about personal safety regarding covid within inpatient mental health wards. This work allowed staff to air concerns in… Read More
Bedfordshire Wellbeing Service’s Triple Aim QI Project: The Three-Part Data Review
28 June 2021
By Lawrence Chung, Business Manager and Kayleigh Sanders, Trainee Psychological Wellbeing Practitioner 8 minute read This story explains how Bedfordshire Wellbeing Service, known as BWS, have made recent progress in their project on reducing inequalities. They share how they have used data to learn more about their chosen population segment; Asian or Asian British men… Read More
Veterans and Triple Aim: Building Social Opportunities for the Veterans Community
28 June 2021
By Carlos Santos, Improvement Advisor A veteran is an individual aged 16+ who has previously served at least one day in the UK armed forces, with around 2.4 million currently living in the UK. ELFT has recently signed up to be part of the armed forces covenant, which aims to demonstrate the Trust’s commitment to… Read More
Triple Aim Project Teams Come Together to Share Learning Around Measurement
25 June 2021
By Francisco Frasquilho, Senior Improvement Advisor, ELFT QI On the 16th of June seven teams attended the Triple Aim learning session, bringing together staff, service users and partners from all around the Trust, and beyond, to progress their projects and share learning. Triple Aim is the Trust’s approach to simultaneously improve health outcomes, experiences of… Read More
Dealing with Taboo: Improving Sexual Safety in Forensics
25 June 2021
By Emma Furlong, Sexual Safety Lead, Forensics and Independent ELFT Sexual Violence Advisor (ISVA) The John Howard Centre forms part of East London NHS Foundation Trust (ELFT) Forensic Services with around 160 inpatient service users. At the Centre, the sexual needs of inpatients were not being recognised and this was leading to frustration and incidents of sexual violence against other service users and staff. Anecdotal feedback from service… Read More
Stories from the Value Learning System
24 May 2021
Use the links below to explore these stories: Value Learning System Launch Reducing Trust Spend on Transport by Using Black Cabs Making Better Decisions in Business Intelligence and Analytics Reducing Complaints in Forensics Reducing Waiting Times for Occupational Therapy (OT) Interventions Value Learning System Launch Value Learning System Launch Value Learning System Launch On the… Read More
An Intergalactic Multiverse Poem
26 April 2021
By Craig Donohoe, QI Fellow and Service User In this 7 minute read, find out about what went on at the latest Quality Away Day at ELFT, written in verse by Craig – QI Fellow and service user at ELFT. Alternatively, hear Craig narrate his poem here.
Improving engagement in care in the Luton Liaison & Diversion service
22 April 2021
By the Luton Liaison and Diversion service QI project team Lorraine Adams, Fiona Kennedy (QI Project Leads); Nigel Bates (People participation, L&DS service user); Charlotte Lane (People Participation, Peer Support Worker); Anita Marshall, Matthew Speight, Stuart Williams, Gillian Stanway (Project team members); Sher Kayani (Improvement Advisor) In this 6 minute read, learn about the Liaison… Read More
Putting the Person at the Heart of the Process: Improving the New Starter Experience with QI
30 March 2021
By Candace Sinclair, Improvement Advisor, on behalf of the New Starter Working Group Starting a new job is rated as one of the most stressful life events irrespective of where you are in your career. The feeling of being overwhelmed in the first days of a job is common as new team members learn… Read More
Stories from Cohort 4 of Enjoying Work
29 March 2021
If you’re interested in making real improvements and improve the wellbeing and satisfaction of you and your team at work, sign up to an introductory session to Enjoying Work Use the links below to explore these stories: Randomised Coffee Meeting to Tackle Isolation A Cohesive Breakfast Club Improving the Experience of New Starters Using a… Read More
Creating Mindful Spaces during the Covid-19 Pandemic
17 March 2021
By Francisco Frasquilho, Senior Improvement Advisor 3 minute read One of the first things that can disappear in a crisis, as we found in the early days of the pandemic, is attention towards one’s own wellbeing. The urgency of rapid problem-solving often means an overwhelming and rapid cycle of activity that deprives us of a stable place to stand, take stock, and re-focus. During the… Read More
Learning from Covid-19: How Bedfordshire Wellbeing Service began a Quality Improvement project about reducing inequalities
17 March 2021
By Catherine Heaney, Improvement Advisor 3-minute read This story explains how Bedfordshire Wellbeing Service, known as BWS, came to develop their project on reducing inequalities, how they identified these and the next steps to tackling them. The Covid-19 pandemic has exacerbated potential inequalities for many, for example older adults with less confidence in digital environments, those who suffer from domestic abuse or perinatal service users for whom physical access to services… Read More
